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How
do I install Pianomouse.com Software?
Please Note: This setup
program should start automatically once the CD-ROM has been inserted into
your CD-Player. If the setup program does not start, follow the instructions
below.
1. Turn on your computer
and insert the CD-ROM into the drive.
2. Make sure Windows is running and that you have closed all other applications.
3. Click on the START button in the lower left portion of your screen.
4. Choose RUN from the menu.
5. Type D:\setup.exe (Replace D with the appropriate drive letter of your
CD-ROM).
6. Click on Ok and follow the instructions provided during the setup process.
7. After the setup process is complete a Pianomouse logo should appear
on your Desktop labeled COMPOSER (or THEORY if using the Theory CD-ROM).
8. Double-click on the Pianomouse logo to run the program.
Will
Pianomouse.com Software run on a Macintosh?
Currently, Pianomouse.com software is designed to run on a Windows-based
computer only. If you are interested in a copy of Pianomouse.com software
for a Macintosh, please email us
and we will keep you informed as to release dates.
I
am having trouble hearing audio.
If you are unable to
hear any audio from the CD-ROM, please check the following:
1. Make sure your speakers are plugged in, turned on, and that the volume
is raised.
2. Click on the small speaker icon on the bottom right portion of your
screen and make sure that the volume is raised there as well. If the speaker
icon is not present then you may not have your sound card installed correctly.
Please consult your computer dealer to fix this error.
Some
of the sounds are studdering while I play (Macintosh).
In some cases your
computer may be having trouble playing the sounds due to an issue with
your RAM or memory. This is not to say that you do not have sufficient
RAM, just that not enough is being allocated for the program to play.
Firstly, please make sure that all other programs are closed prior to
launching the pianomouse software. If the problems still persists, you
may try allocating more RAM to the program. You may do this by using the
Finder's File > Get Info command. You may want to set your memory allocation
to between 6.1 MB or 7.5 MB.
I
receive the following error when playing "Music Workshop" in
Pianomouse Goes to Preschool: "Pianopre has caused an error
in SOUND CONTROL X32."
A known issue has been detected by users with Sound Blaster Live! and Sound
Blaster Audigy 2 sounds cards. If you receive the following error when
playing "Music
Workshop" in Pianomouse Goes to Preschool: "Pianopre has caused
an error in SOUND CONTROL X32." please download and install the latest
drivers for your soundcard and restart your computer. To download the drivers
for SoundBlaster soundcards, click
here. If you are receiving the message using a soundcard other than
SoundBlaster, the drivers for your soundcard can in most cases be found
in the support section
of
the
manufacturer's
web site. If after installing the latest drivers you continue to experience
difficulties, please contact us.
How
can I contact Pianomouse.com?
If you would like to
contact Pianomouse.com, please use the following information:
4120 Douglas Blvd #306-224
Granite Bay, CA 95746
Tel. (888) 287-3380
Fax (916) 791-5312
info@pianomouse.com
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